Shipping Policy

Thank you for visiting and shopping at primdog.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Handling time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Shipping policy

primdog.com.au offers free shipping on all customers’ orders. We use the fulfillment points in the Australia and PRC to guarantee the shortest delivery time. The estimated delivery time is 3-10 days.

We always send the order from the nearest warehouse in the Australia with ARAMEX, Australia post service, but if the items ordered are currently out of stock in the Australia warehouse, we will deliver them from our warehouse in PRC. Then the estimated delivery time is 9-21 days.

Please, note that the delivery time may be delayed on red days and public holidays, due to high pressure at the shipping companies.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours. You can also learn where your parcel is on the Track Your Order page

Customs, Duties and Taxes

primdog.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged or defective items, please contact us no later than 5 days after receiving the package. Include the picture where the damages or flaws are seen clearly. Describe the damages, and send the description and photo(s) to info@primdog.com.au. We will review the case and reship a replacement for the damaged item to you or issue a refund. Please save all packaging materials and damaged goods before filing a claim.

Lost Packages

We draw your attention to the fact that lost package is an extremely rare situation in our company. We had just a couple of cases of lost orders for all years of our successful store operation.

Order delayed for 60 days is considered lost. All “Lost orders” are fully refundable. Please refer to our Return & Refund Policy for the further instructions how to report about this case and get a refund.

Return Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.